At Nutralia, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Return Policy to assist you. Please read the details below to understand your rights and our procedures.
Eligibility for Returns
- Products must be returned within 7 days of the delivery date.
- To be eligible for a return, items must be:
- Unopened, unused, and in their original packaging.
- Free from any damage or tampering.
- Perishable items, such as supplements or consumables, are only eligible for returns if they are unopened and undamaged.
Non-Returnable Items
The following items are not eligible for return:
- Products marked as final sale or non-returnable.
- Gift cards and promotional items.
- Opened or partially used items, unless they are defective.
Return Process
To initiate a return, please follow these steps:
- Contact Us:
- Email us at contact@nutralia.com with your order number, product details, and reason for the return.
- Receive Return Authorization:
- Our team will review your request and provide a Return Merchandise Authorization (RMA) number if approved.
- Ship the Item:
- Pack the product securely and include the RMA number inside the package.
- Ship the package to the address provided in the return authorization email.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days and issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to a Nutralia error (e.g., defective or incorrect item).
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact us at contact@nutralia.com for assistance.
Damaged or Defective Items
If you receive a damaged or defective product, please notify us within 48 hours of delivery:
- Email us at contact@nutralia.com with your order number, a description of the issue, and photos of the damaged or defective product.
- We will arrange for a replacement or a refund, depending on your preference.
Late or Missing Refunds
If you haven’t received your refund after the specified time:
- Check your bank or payment provider, as processing times may vary.
- Contact your credit card company or bank.
- If you still have not received your refund, please email us at contact@nutralia.com.
Contact Us
If you have any questions or need further assistance with returns or refunds, please contact us:
Email: contact@nutralia.com